Microsoft Certified Desktop Support Technician (MCDST) | 5 day | Firebrand Training

Microsoft Certified Desktop Support Technician (MCDST) - Overview

Our five-day Microsoft Certified Desktop Support Technician (MCDST) Accelerated Certification Program is designed for individuals who require the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.

Our MCDST Accelerated Certification Program:

Allows you to achieve your MCDST certification in a fraction of the time of 'traditional training' while delivering industry-leading exam passing percentages
Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system
Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory

Microsoft Certified Desktop Support Technician (MCDST) - Benefits

For IT managers, certification is particularly important because it allows them to more easily identify the skills that an individual possesses. When a company has employees that possess certain skills, it can garner a competitive advantage when seeking to attract customers. Certification can also contribute to increased productivity, because studies have shown that certified individuals are generally quicker to implement and design new technologies. And of course by knowing that their employees are certified, IT managers can feel more confident about their ability to implement and support a network infrastructure.

The IT industry, your employer, clients, and peers will recognize your MCDST credential as a symbol of the skills and knowledge you have gained. Microsoft certification demonstrates that you have the ability to successfully support Microsoft business solutions for your organization or client.

Candidates who earn the MCDST certification receive a Welcome Kit containing a wallet card, certificate, and MCDST logo that enable you to identify your MCDST status to colleagues or clients. In addition, MCDSTs receive:

Access through the MCP Member Site to technical and product information directly from Microsoft.
Access through the MCP Member Site to exclusive discounts on products and services from selected companies.
Invitations to Microsoft conferences, technical training sessions, and special events.
Access to new security-enhanced content on Microsoft Certified Professional Magazine Online.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need, including

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

Microsoft Certified Desktop Support Technician (MCDST) - Curriculum

Firebrand Training's MCDST Accelerated Certification Program is the most effective, efficient way to learn how to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

Course Materials

Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.

Daily lectures, labs, and review sessions are supplemented by a combination of:

Proprietary Lab Manual & Microsoft Courseware - developed in conjunction with Microsoft, adapting Microsoft Official Curriculum to address the demands of accelerated learners
Self Test or Transcender Testing Software

Delivery Schedule

Microsoft Certified Desktop Support Technicians (MCDST) candidates are required to pass two Microsoft certification exams that provide a valid and reliable measure of technical proficiency and expertise.

Firebrand Training has an aggressive educational schedule that thoroughly covers all essential elements necessary to become a Microsoft Certified Desktop Support Technician (MCDST).

Supporting Users Running the Microsoft Windows XP Operating System - Exam 70-271
Supporting Users Running Applications on a Microsoft Windows XP Operating System - Exam 70-272

Course Objectives

Firebrand Training delivers a wholly-integrated curriculum that, while minimizing redundancy, provides students with a comprehensive, real-world competency in the following topic area:

Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Microsoft Certified Desktop Support Technician (MCDST) - Exam Track

Microsoft Certified Desktop Support Technician (MCDST) candidates are required to pass the following examination as prescribed by our examination track.

Client Operating System Exams

70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
70-272 - Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Credit Toward Certification

When you pass either of the above examinations, you will achieved Microsoft Certified Professional status. You also earn credit toward the following certification.

Core credit toward Microsoft Certified Systems Administrator on Microsoft Windows 2000/2003 certification

Microsoft Certified Desktop Support Technician (MCDST) - What's Included

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

Intensive Hands-on Training Utilising our (Lecture | Lab | Review)^TM Delivery
Comprehensive Study Materials, Program Courseware and Self-Testing Software
Fully instructor-led program with 24 hour lab access
Examination vouchers *
On site testing **
Accommodation, All Meals, Beverages, and Snacks
Transportation to/from designated local railway stations
Examination Passing Policy

Please note

* Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.

Microsoft Certified Desktop Support Technician (MCDST) - Prerequisites

The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Centre for Emerging Technologies Skill Standards for Information Technology and other research worldwide.

The MCDST credential is for IT professionals working in the typically complex computing environment of small, medium, or large organizations. An MCDST candidate should have 6-12 months of experience supporting end users of a desktop operating system.

Firebrand Training staff interview all potential students regarding their technical background, degrees and certifications held, and personal fortitude. This screening process ensures a successful match between the customer and Firebrand Training toward accelerated training and certification.

Firebrand Training is an aggressive training environment. You must have an attitude aimed for success. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

Certified Desktop Support Technician (MCDST) Testimonials

"everything you could want the experience to be, superb support staff, excellant food and first class instructors."
Brian Barnard, westbourne motors.
Microsoft MCDST (5 Days) (17/4/2006 to 21/4/2006)

"First class knowledge from first class instructors in a first class environment. I can think of no better way or place to aquire the knowledge you need for certification. This was my second visit and the experience only gets better."
Tony Waddington, Myself - Computers R U.
Microsoft MCDST (5 Days) (1/8/2005 to 5/8/2005)

"An Intense but plesent experience that provides a welcome and deserved sense of acheivment"
Alan McCay, Singularity Limtied.
Microsoft MCDST (5 Days) (19/12/2005 to 23/12/2005)

"The amount we were given to learn was intimidating at first, but the way the course was delivered gave me all the knowledge to pass the exam and to improve the way I do my job, I'd thoroughly recommend it!"
MG, Freeola Ltd.
Microsoft MCDST (5 Days) (7/5/2007 to 11/5/2007)

"On day one I found it hard to believe that I would be ready to pass two exams within the next few days but it really does work. I will be more than happy to return for more courses."
Theo Tokkallos, ING.
Microsoft MCDST (5 Days) (18/6/2007 to 22/6/2007)

"From the moment I arrived Firebrand* the staff were very helpful, and very organised. The rooms were comfortable and clean, the food was superb and the facilities were exactly what was needed to learn. On top of this, the instructor was very knowlegable and passed on his experiences to us with enthusiasm. This was the best training course I have attended."
Ian Haden, TNT .
Microsoft MCDST (5 Days) (26/9/2005 to 2/10/2005)

"I really enjoyed myself. I was able to fully concentrate on studying without worring about anything else. I am very happy as I successfully passed my MCDST exams. "
Fenil Pathak, Network Housing Group.
Microsoft MCDST (5 Days) (21/11/2005 to 25/11/2005)

"Enjoy my time at the camp. Will recommend to colleagues."
Gary Auger, BT PLC.
Microsoft MCDST (5 Days) (14/8/2006 to 18/8/2006)

"Be prepared for a hard 5 days - this course is no walk in the park. However, with application and the right attitude you can absorb a huge amount of information in a very short space of time."
N.R., Singularity Limited.
Microsoft MCDST (5 Days) (26/9/2005 to 30/9/2005)

"everything you could want the experience to be, superb support staff, excellant food and first class instructors."
Brian Barnard, westbourne motors.
Microsoft MCDST (5 Days) (17/4/2006 to 21/4/2006)

"A first class Firebrand*,a five star grade from start to finish with help and training beyond anything else i have had. How can it be improve on something, which is the cream of the crop.. First class all the way."
Malcolm Pye, TNT.
Microsoft MCDST (5 Days) (1/8/2005 to 5/8/2005)

"The Tutor Graham certainly has a wealth of information and experience which he was happy to share it with us. The first couple of days (especially Sunday night) you're not sure what has hit you - but if youre prepared to put in the work youll get a lot out of it. The staff were efficient and the food was excellent."
Sandra Nabbs, TNT.
Microsoft MCDST (5 Days) (22/10/2007 to 26/10/2007)

"Firebrand* was the perfect environment to learn and take in the masses amount of work given. The staff are exceptionally helpful and attend to every need. The food is excellent! "
D.B., NHS.
Microsoft MCDST (5 Days) (17/4/2006 to 21/4/2006)

"It was hard work but well worth it. The instructors are very good, will definately consider coming back for the 3rd time. Thanks for all your help.... Dina"
Dina Patel, Brit Insurance.
Microsoft MCDST (5 Days) (18/6/2007 to 22/6/2007)

"The best place to learn for busy people, a friendly comfortable environment which maximises your learning potential. Be prepared for very intensive and first class training."
C Ayres, www.ideasunlimited.tv.
Microsoft MCDST (5 Days) (6/11/2006 to 10/11/2006)

"Hardwork, long days but worth it. Excellent facilities run by fantastic professional people."
Angela Clarke, Singularity.
Microsoft MCDST (5 Days) (24/10/2005 to 28/10/2005)

"Great course, well taught and I passed....."
Vernon Grandison, Unique Solutions (UK) Ltd.
Microsoft MCDST (5 Days) (6/11/2006 to 10/11/2006)

"Instructor was great, food was great. Be prepared to work hard. "
Paul Johnston, Brother UK.
Microsoft MCDST (5 Days) (14/8/2006 to 18/8/2006)

"The 1st couple of days were very tough but after that you get used to the long days and the speed at which topics are covered. The resources available are exceptional and the environment is a relaxing one. I would highly recommend the trainng camp and I will be back in the future. "
Anon.,
ScottishPower.
Microsoft MCDST (5 Days) (6/6/2005 to 10/6/2005)

"My experience at Firebrand* was great, i learnt so much in just a few days and came away with a certification. The lecturer knew his stuff and more. The food was lovely, i haven't eaten so well in years. I would definately recommend this to anyone who is willing to learn. This is not for the faint hearted. Will definitely go back."
Jolene Bennett, Aviaservices Ltd.
Microsoft MCDST (5 Days) (12/2/2007 to 16/2/2007)

"The 1st couple of days were very tough but after that you get used to the long days and the speed at which topics are covered. The resources available are exceptional and the environment is a relaxing one. I would highly recommend the trainng camp and I will be back in the future. "
Anon.,
ScottishPower.
Microsoft MCDST (5 Days) (6/6/2005 to 10/6/2005)

"Great course, well taught and I passed....."
Vernon Grandison, Unique Solutions (UK) Ltd.
Microsoft MCDST (5 Days) (6/11/2006 to 10/11/2006)

"Instructor was great, food was great. Be prepared to work hard. "
Paul Johnston, Brother UK.
Microsoft MCDST (5 Days) (14/8/2006 to 18/8/2006)

"I walked out of Firebrand* with a weatlh of Knowledge and a MCDST certification. I had a thorougly enjoyable week....Great surroundings, Fantastic food and was trained by the best instructor I have had the pleasure of learning from."
Vincent Sutton, TNT.
Microsoft MCDST (5 Days) (1/8/2005 to 5/8/2005)

"The Tutor Graham certainly has a wealth of information and experience which he was happy to share it with us. The first couple of days (especially Sunday night) you're not sure what has hit you - but if youre prepared to put in the work youll get a lot out of it. The staff were efficient and the food was excellent."
Sandra Nabbs, TNT.
Microsoft MCDST (5 Days) (22/10/2007 to 26/10/2007)

"Coming with only limited technical experience as an ICT technician at a school, I was pretty nervous about it all. I did have a lot to learn and the days were long and hard, but at the end of it I achieved my MCDST. The tutor was brilliant and encouraged us all the way."
Sue Spencer, Hitchin Boys School.
Microsoft MCDST (5 Days) (24/10/2005 to 28/10/2005)

"great way to learn in a short space of time."
Imran Ahmed, Singularity.
Microsoft MCDST (5 Days) (17/4/2006 to 21/4/2006)

"Overall I found it a very positive experience. It was hard work but well worth the time and effort. Although I didn't pass the course and get the certification I wanted, I would recommend the course to anyone who is prepared to work hard and put in 120% effort (and can do with just 5 hours sleep at night) "
AL, Royal Mail.
Microsoft MCDST (5 Days) (12/2/2007 to 16/2/2007)