On the 1st October 2007 The Training Camp UK became Firebrand Training. Learn more
ITIL - V3 Managers Bridge
A Firebrand Training
4
Day Course
ITIL V3 Managers Bridge - Overview
The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management.
The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.
This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.
ITIL V3 Managers Bridge - Benefits
Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.
Adopting its guidance can provide benefits such as:
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
Certification provides companies with skilled employees, leading to:
- Maximized efficiencies in recruiting, hiring, training and promoting employees
- Operational improvements and greater efficiencies organization-wide
- Reducing costs through the greater efficiencies
- Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
- Increased productivity as certified professionals are able to perform at Accepted industry standards
Who should earn an ITIL Version 3 Expert Diploma?
An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.
ITIL is aimed at:
- IT service providers
- IT directors and managers
- CIOs
It will also benefit:
- Business managers
- Customers & end-users involved in building good relationships with their IT service providers
- Plus any organisation that depends on IT Services
The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.
The delegate has ample opportunity during this course to undertake assignments and sample exam questions to prepare them for the examination held on the afternoon of the last day.
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need, including
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.
ITIL V3 Managers Bridge - Curriculum
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.
Course Materials
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:
- Accredited Program Courseware - developed to address the unique demands of accelerated learners
Module Description
The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:
- Service Strategy
- Service Transition
- Service Design
- Service Operation
- Continual Service Improvement
This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.
Time Table
- Introduction
- Service Mgt as a practice
- Service Lifecycle
- Homework
- Service Strategy
- Lunch
- Exercises
- Service Design (1)
- Exercises
- Homework
- Review
- Service Design (2)
- Exercises
- Service Transition (1)
- Lunch
- Exercises
- Service Transition (2)
- Exercises
- Homework
- Review
- Service Operation (1)
- Exercise
- Lunch
- Service Operation (2)
- Exercise
- Continual Service Improvement (1)
- Homework
- Review
- Continual Service Improvement (2)
- Exercise
- Lunch
- Technology and Architecture
- Revision
- Exam
Detail
Service Mgt as a practice
The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.
Service Lifecycle
The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.
Service Strategy
The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.
Service Design
The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.
Service Transition
The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.
Service Operation
The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.
Continual Service Improvement
The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.
As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.
ITIL V3 Managers Bridge - Exam Track
The skills required by an individual taking the examination are listed Below:
- Knowledge of the ITIL Version 2 Service Support and Service Delivery books
- The student is able to identify, analyse and assess the IT Service Management processes within an organisation
- The student is able to design an organisational structure to support the management and use of IT Service Management processes
- The student is able to describe the IT Service Management functions and processes, how they interrelate and how they should be applied
- The student possesses the skills to audit and assess the operation of the IT Service Management functions in any given organisation
- The student possesses the skills to make recommendations regarding the improvement or enhancement of IT Service Management processes
- The student possesses the effective written communications skills required to be an IT Service Manager or consultant
- The student possesses the interactive communication skills required to be an IT Service Manager or consultant
- To be awarded the Certificate the candidate must achieve 80% or greater in the examination
Examination procedure
The complex, scenario based multiple choice examination will consist of 8 questions to be completed in 90 minutes. Typically each question has a brief scenario describing a fictitious organisations problems in particular areas. This is followed by a choice of four solutions to these problems. The delegate must choose one of these solutions. This examination is closed book.
ITIL V3 Managers Bridge - What's Included
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our Certification Programs includes
- Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
- Comprehensive Study Materials, Program Courseware and Self-Testing Software
- Fully instructor-led program with 24 hour lab access
- Examination vouchers *
- On site testing **
- Accommodation, All Meals, Beverages, and Snacks
- Transportation to/from designated local railway stations
- Examination Passing Policy
Please note
- * Exam vouchers for our (ISC)2 certifications need to be purchased directly from (ISC)2
- ** On site testing is not included in our ISACA, or ITIL Managers and Revision Certifications
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
Examination Passing Policy
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
ITIL V3 Managers Bridge - Prerequisites
This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Introduction to the Service Lifecycle (Optional but recommended)
Students who are successful in the accelerated Certification course should also possess:
- 6-24 months of experience in an IT Service Management environment
- Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
- The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority
Firebrand Training staff interview all potential students regarding their technical background, degrees and certifications held, and personal fortitude. This screening process ensures a successful match between the customer and Firebrand Training toward accelerated training and certification.
Firebrand Training is an aggressive training environment. You must have an attitude aimed for success. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.
V3 Managers Bridge Testimonials
"The training that you get at Firebrand is first class with the instuctors helping anyway possible.
Although there is only one choice of meal at dinner if you approach the chefs they will do there best to accomidate you if possible.
I would reccomend anyone that is thinking of coming for a CCNA course to get the cram book for the course and read it before attending. Come with no knowledge and you will struggle.
Last of all be prepared for long days drifting off into long nights. "
Christopher Spence, Fluor Ltd.
"Intense and effective. Did exactly what I needed."
AP, Self employed.
"Without a doubt, this is the place to learn. The staff are focused on getting you through the exams, and help you all the way. Thoroughly recommended."
TA, n/a.
"Instructor was simply brilliant, he was extremely effective in delivering the training but went above and beyond what was required in the courseware and was very helpful in answering all the questions I had. It was clear that he had a true understanding of the product.
Training facilities were excellent and would definitely use this format of training again."
S.C, Blue Rock Systems Ltd.
"Exam focused training, well prepared and presented, by knowledgeable fully qualified instructors in an environment that encourages learning and self development."
AS, Dealogic.
"The course is long, hard but worth it. Im now fully qualified MCTS Web, Windows and Distributed Apps."
Luke McGrane, ICS Group UK.
"I never thought I would get through 8 days of training 12-14 hours a day, plus doing homework. However the ideal environment, helpful staff and amazing instructor all helped us to focus on the task at hand and our common goal, rather than what time of day (or night!) it was. Truly an experience, not just your regular training. "
Azim Husain, PA Consulting Group.
"Fantastic training! My instructor was brilliant.
"
PD, FCO.
"Make no mistake, these courses are heavy, packed and cover a huge range of topics even within the chosen course. Firebrand Training's breakdown and expertise in training/trainers really demonstrated the key features to know in the vast topic areas covered. In conjunction with real world experience, the course fills the gaps in knowledge needed to pass the exam."
S.Y, OPP ltd.
"The course was, as always, highly useful and effective. Pacing was fast and occasionally the going was difficult, but never overwhelming and the environment was perfect for focus on studying. The staff were friendly and helpful, the instructor was highly knowledgeable about his subject, and the food was fantastic."
James Bore, Capita.
"Better accommodation, courteous staff, good study environment, experienced teaching staff and last but not least a very good quality of food. "
Azhar Yaqub, ...
"Great fun, very intense and covered exactly what I needed to pass. Overall the course offered more than I hoped for and completely justified the price."
Ian Hiddleton, Myself.
"Hard work but the tutor's teaching is the Mutts-nuts. Think zero-to-hero montage from the 80s."
Blair A Kelly, company-net.
"A good atmosphere to concentrate on studying and meet nice people as well.."
H.B., NATO.
"Exam focused training, well prepared and presented, by knowledgeable fully qualified instructors in an environment that encourages learning and self development."
AS, Dealogic.
"Without a doubt a very intense 2 weeks. The ethos at the start of the course was you will get out of it what you put in and that is certainly true! The instructor was exceptional at delivering material, and giving us appropriate time for breaks and one to one where it was needed. Better than I ever expected!"
C.H., Azetch IT Solutions.
"Very fucused on making you pass your exams. The trainer was very good, fucused and always on hand to help. Even long in to the night on study sessions.
"
Stefan Halldor Stefansson, Capgemini.
"The hours are long and it is intensive but everyone here can relate to you, the atmosphere is amazing and the staff are so approachable and friendly."
Daniel Drury, Speakerbus Ltd..
"Firebrand Training is one of the most excellent institute, as it takes you to different world where you can find comfortable environment for useful studying and preparing for exams. Moreover, everyone in Firebrand is working for you (i.e instructor, bus driver, staff, chef)."
Naif Al-Dossary, SABIC.
"A unique environment dedicated to achieving the goal of learning with focus and high volumes of material - then passing the exam(s)!"
Owen Haynes, Magnox North Limited.
"Intensive week but very worthwhile and effective."
Beverley Chessum, Telefonica O2 Uk.
"Being able to be residential means I was able to focus on what I was doing - no housework, no childminding, no crisis!"
Sylvia Yates, Thurrock Council.
"I found the staff, training and food to be of the highest order, well done to all the staff. They manage to maintain thier high standards and couriousness despite the long hours they are expected to be on hand."
Paul M Huff, serco.
"Totally met my expectations."
C.A., NATS Ltd.
"The (6 day) CCNA course was extremely intensive although the instructors will give as much support and help as you need. If you are willing to put in the effort, you will get a lot out of the courses, I would definitely train with Firebrand Training again.
"
James Rose, The Ipswich Hospital NHS Trust.
"Great fun, very intense and covered exactly what I needed to pass. Overall the course offered more than I hoped for and completely justified the price."
Ian Hiddleton, Myself.
"This was very useful even though it was intense. If youre prepared to study and put the allocated time in, then this is for you!"
Simon Clark, Volkswagen Group UK.
"Although my training at Firebrand Training was extremely hard work, it was an enjoyable experience. I came away having learnt a great deal of knowledge and passed the exams comfortably.
I will definitely consider Firebrand Training for any future education I require."
Ceri James, Thomson Broadband UK Ltd.
"An environment created for learning for people keen and willing to learn. "
Richard Warner, Freelance IT Contractor.
"Enjoyable training time with an instructor that made the course light hearted but remained focus on the key areas.
Firebrand Training were quick to address the issues we had with the hotel, and staff at the main training centre where we took our exams were great. Very efficient and friendly. Helped maintain the relaxed atmosphere."
Paul Dunlop, Perfect Image Limited.
V3 Managers Bridge Course Dates
Start |
End |
Availability |
Register |
|---|---|---|---|
15/12/2008 |
18/12/2008 |
Finished |
|
26/1/2009 |
29/1/2009 |
Waitlist |
|
16/3/2009 |
19/3/2009 |
Seats open |
|
27/4/2009 |
30/4/2009 |
Seats open |
|
15/6/2009 |
18/6/2009 |
Seats open |
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